Frequently Asked Questions
How often is delivery?
Delivery is every 2 weeks, but we are able to do every 4 weeks
How much is delivery?
We have a monthly service fee of $3
How can I pay?
You can pay your route man cash, check, or card at time of delivery; mail in payments; call in card payments; or create an online account to pay with card. *Keep in mind that card payments have a 3.5% convenience fee.
My cooler is leaking water, what should I do?
99% of the time the leak is caused by the bottle itself. Please remove the leaky bottle and try a different bottle. Mark the bottle that leaked, and we will replace it at no extra charge. If the 2nd bottle does not resolve the issue, please call the office.
How much do I pay per month?
There is no set monthly cost. Your charges will be based on how many bottles you get delivered within the 4 week billing cycle, plus the monthly service fee.
What do I do if my cooler isn’t working correctly?
As long as you are renting the cooler from us, we take care of any issues that may arise. Simply give us a call, and we will schedule a replacement if needed, at no extra charge.
Will someone receive the message if I respond to the text or email?
If you respond to your reminder message, it will be sent to the office. The office will then put in the order you are requesting, so that your route man will deliver what you need.
Why am I being charged a minimum surcharge?
The minimum surcharge is our non-usage fee. If you are not meeting the minimum requirement of 1 bottle per month, you will be charged with a $6.50 minimum surcharge.
Is there a contract?
There is no contract. There is only a service agreement, so you are free to cancel at anytime with no penalty.
How long does the cancellation process take?
To be fully cancelled out, the cancellation process takes about 4-6 weeks from the time the equipment and bottles were picked up.
How will I know when my delivery is coming?
You will receive an automated reminder the day before your delivery, either via text, email, or phone call.
I have run out of water/ I am almost out of water, what can I do?
You are welcome to come pick up water at our office, or give us a call to schedule a sooner delivery (with a $10 off route service fee).
Can I purchase the bottles and equipment?
Our equipment and bottles are for rental only. We do not sell them.
What if I received the wrong amount than I ordered?
If this happens, please give our office a call to correct the problem.
Why did my delivery day change? EX: My delivery was on Tuesdays, why is it on Wednesday now?
We are closed for major holidays. When we close for the day, all of the deliveries get shifted over by 1 day.
If I return a full, unopened bottle, will I get a refund?
You will not receive a refund. Due to health code violations, we are unable to reuse that botte, so it will just be dumped out. You will still receive the refund for the bottle deposit of $5.